Refund and Return Policy
At Alam Altawasol Electronics, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations — that’s why we’ve made our returns, exchanges, and refunds process simple and hassle-free.
1. Returns Policy
We accept returns for most products within 7 calendar days of receiving your order.
Eligibility Requirements:
- Product must be unused and in the same condition as received.
- Packed in its original packaging with all manuals, accessories, and free items (if any).
- Accompanied by a valid purchase receipt or order confirmation.
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Products that have been used, damaged, or misused.
- Items missing original packaging, labels, or accessories.
- Personal use items (e.g., earphones, headphones) that have been unsealed, unless found faulty.
- Clearance or promotional items marked as “Final Sale.”
3. Refund Policy
Once your return is received and inspected, we will notify you regarding your refund status.
- If approved, the refund will be processed to your original payment method within 7–10 business days.
- Shipping or delivery fees are non-refundable unless the item is defective or incorrectly delivered.
4. Exchange Policy
If you receive a defective or damaged item, we’re happy to replace it or exchange it for another product of equal value.
- Report any issues within 48 hours of delivery to qualify for an exchange.
5. How to Initiate a Return
To start the return process, please contact our customer support team:
Include your order number, product details, and reason for return. Our support team will guide you through the next steps.
Our Commitment
We strive to ensure your shopping experience is smooth, secure, and worry-free. Your trust in Alam Altawasol Electronics means everything to us — and we’ll always do our best to make things right.
